Each candle is poured and finished with care, and many are made for a specific date. Please read the following before ordering.

Collection candles
Unopened, unburned candles from our scent collection may be returned within [14] days of delivery. Write to bonjour@awildernessproject.com to begin a return. Items must arrive in original condition and packaging. Return shipping is the responsibility of the customer. Once received and inspected, refunds are issued to the original payment method within [5 to 7] business days.

Private label and custom orders
Candles made with your branding, names, dates or custom labels are final sale. Production begins once you approve your proof, and orders cannot be cancelled or refunded after approval. Please review spelling and details carefully before signing off.

Discovery sets
Discovery sets are final sale.

Arrived damaged
Glass sometimes breaks in transit. If anything arrives damaged, email bonjour@awildernessproject.com within 48 hours of delivery with photos of the item and packaging. We will send a replacement or issue a refund at no cost to you.

Event dates
We cannot be responsible for delays caused by carriers or by orders placed after our stated production timeline. We recommend ordering at least [4 weeks] before your event.

Exchanges
We do not offer exchanges. For a different scent, return your unopened candles and place a new order.

Questions are always welcome at bonjour@awildernessproject.com.